Why Salesforce needs to use Salesforce

Salesforce is not only renown for its business model, but also for the quality, security and flexibility it provides through its online CRM platform. You would therefore presume that they were experts in their field, putting to use the resources and knowledge available internally. Actually as it turned out, not so.

I have in the past used salesforce and there are two things I remember from my experience: firstly, that I hate the fact that users in Portugal are supported through Spain and not the UK or, why not, Portugal. Secondly, that they will contact you as soon as you register and are very persistent. Some interpret this as quality service, others including myself, often feel like we are on the other end of the eternal hard sell.

So this time around, as soon as I received an email from Simone, minutes after registering my trial account, asking when we could have a chat about my needs, I promptly replied that I would send him an email in the coming week with an outline of my needs so as to ensure our “chat” was productive and time efficient.

Two days later I got a call on my mobile from Salesforce enquiring how they could help me. I explained that I was they were ringing my mobile number, and that I was away from the office – it was therefore not the best of times. However, as I had just installed the salesforce app on my iPad and had very little information on my account, I decided to power It up and look up the information regarding my communications with Salesforce.

There it was, all the relevant information. I then remembered to ask the person on the other end, if he was in fact Simone. He was. I simply read out all the information regarding our contacts and reminded him of the email. I couldn’t resist recommending Salesforce to him as a tool to help him manage his accounts, leads and communication. I’m not sure he was overly amused, but that’s ok because I wasn’t joking either. The fact that he claimed to have rung my office the day before when in fact I don’t have an office number, only reveals the urgency in Salesforce implementing Salesforce internally.

Tagged as: crm, portugal, salesforce, Salesforce.com