Hotel Arts: Customer Excellence

I have travelled extensively with my fair share of hotel stays and I always wondered what it would take to surprise me – well the day arrived. I present you customer centricity in the form of Hotel Arts in Barcelona.

Keys to Heaven

When you arrive, it’s difficult to not be impressed by the opulence of the 43 storey hotel on the Barcelona Marina. But what really sealed the experience was at check-in, the attendance was courteous and quick. The receptionist then walked round and handed me to a very friendly and attractive hostess – there was an aura of confidence mixed with inner beauty. She took me up to my room on the 29th floor and showed me all the electronics in my room. She then handed me my key – not card but two golden keys. The key to heaven? Well almost.

The rest was coherent with the initial impression. A SPA on the last floor with wall to ceiling glass ensuring no view is wasted. The service throughout the hotel was very much in line wth the belief that “anyone that is visible to the customer, is live on stage.”