ConvoTrack

Toshiba announced at CES 2011 in Las Vegas its new tablet, and if you go by the specifications, it could turn out to be an interesting device. Could turn out to be because not only is it due to be released in Spring 2001 (the lack of date suggests that they aren’t sure when it will ship) but there is no news on the price. Price could be a game changer as it could kill the tablet there and then.

What is more intriguing is that the Japanese company is taking a very Western approach to marketing – attacking the market leader whilst spinning itself into oblivion.

If you visit www.thetoshibatablet.com on an iPad, iPhone or iPod touch, you won’t get to see the “goodies”. Why? Because it’s in flash. Worst, they thought they might make a bigger point.

You will thus see this message:

Such a Shame. Add this to the list of interesting places on the Internet you can’t see on your device. Of course, if you had a Toshiba Tablet you would enjoy the entire Internet. Yep, Flash sites too.

Ironically I can actually see a lot more of the Internet with my iPad than the Toshiba tablet. Why? Silly, it doesn’t exist!

Shouldn’t it read something more along the lines of “…if you had a Toshiba Tablet you would enjoy the entire internet… in 3-4 months time… maybe…”?

If they only stopped chasing Apple and actually tried to innovate.
I actually believe that the number of tablets that are being launched almost simultaneously may actually create an adverse effect. As humans we are actually very irrational and hate choice though we do always need something to compare. In this case, the shear number of devices being launched each with their own “selling points”, the consumer may inevitably choose the iPad even if they didn’t want to – “rationally” it’s got to be the best choice.

What a Shame Toshiba


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Salesforce is not only renown for its business model, but also for the quality, security and flexibility it provides through its online CRM platform. You would therefore presume that they were experts in their field, putting to use the resources and knowledge available internally. Actually as it turned out, not so.

I have in the past used salesforce and there are two things I remember from my experience: firstly, that I hate the fact that users in Portugal are supported through Spain and not the UK or, why not, Portugal. Secondly, that they will contact you as soon as you register and are very persistent. Some interpret this as quality service, others including myself, often feel like we are on the other end of the eternal hard sell.

So this time around, as soon as I received an email from Simone, minutes after registering my trial account, asking when we could have a chat about my needs, I promptly replied that I would send him an email in the coming week with an outline of my needs so as to ensure our “chat” was productive and time efficient.

Two days later I got a call on my mobile from Salesforce enquiring how they could help me. I explained that I was they were ringing my mobile number, and that I was away from the office – it was therefore not the best of times. However, as I had just installed the salesforce app on my iPad and had very little information on my account, I decided to power It up and look up the information regarding my communications with Salesforce.

There it was, all the relevant information. I then remembered to ask the person on the other end, if he was in fact Simone. He was. I simply read out all the information regarding our contacts and reminded him of the email. I couldn’t resist recommending Salesforce to him as a tool to help him manage his accounts, leads and communication. I’m not sure he was overly amused, but that’s ok because I wasn’t joking either. The fact that he claimed to have rung my office the day before when in fact I don’t have an office number, only reveals the urgency in Salesforce implementing Salesforce internally.

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Millennium BCP – what will it take?

by Nuno Machado Lopes 23.07.2010

Article to appear in InforBanca
I have in the past, been asked to write several articles on the future bank and they all centred on the changing consumer habits and the impact that social media was beginning to have on the financial institutions. This time, however, it just seemed almost futile to reiterate the role [...]

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“Marketing in Social Networks is the future” – Bah!

by Nuno Machado Lopes 10.02.2010

In one of last week’s edition of the new national newspaper, i, the headline “Marketing in Social Networks is the future” caught my attention. Not because I agree or disagree, but because it would inevitably turn out to be another useless piece of journalism, rushed to print because… well there was probably nothing else to [...]

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The pros and cons of Social Media

by Nuno Machado Lopes 11.01.2010

Much has been written about the positive and negative effects of Social Media on our society and hence on business. There are recurring themes such as the exposure of teens to sexual predators, the cost of employees using social media at work and the exposure of companies to negative and sometimes destructive conversations.
Some, such as [...]

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Banca&Seguros | Entrevista

by Nuno Machado Lopes 08.01.2010

- De que forma as novas redes sociais estão a ser apropriadas pelas instituições bancárias e financeiras?
Social Media permite redesenhar e reinventar a presença online dos bancos, cumprindo o objectivo de longa data: estar onde os clientes estão, antes mesmo destes lá terem chegado, oferecendo-lhes soluções que desconheciam necessitar, à medida que, simultânea e gradualmente, [...]

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Just because you can, don’t.

by Nuno Machado Lopes 18.12.2009

I have a lot of respect for Mark Ragan and all his efforts including the social network he set up for professionals to share content with like minded people. In general most contribute great stuff – but ever so often, a real gem comes along.
I received theMyRagan Extra mail that comes with a little teaser [...]

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Ignite! the silk experience

by Nuno Machado Lopes 14.12.2009

I was asked to participate in the upcoming Ignite! event on the 17th December in Lisboa. I accepted without reading the “fine print”. For those of you who are unfamiliar with the Ignite! concept, inititated by O’Reilly, you present for 5 minutes exactly, using 20 slides of powerpoint, each of which change every 5 15 [...]

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Broadchoice.com: A trustworthy apology

by Nuno Machado Lopes 13.11.2009

It is a matter of fact that we are destined to fail many a time. One of the most important facets in business today is for those that lead, to acknowledge this very simple but overlooked fact and prepare to deal with the results of failure. Having acknowledged the inevitable, it should bring you comfort [...]

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You are on your own

by Nuno Machado Lopes 06.11.2009

As I wrestle with Microsoft’s insistence on installing the Microsoft xml core services 4.0 service pack 2, over and over and over again, today the inevitable happened – the dreaded blue screen. Following that my Vodafone Connect (internet mobile connection) Box went dead. So, what do you do? Rightttt.
I rang 1214, Vodafone (Portugal) technical support, [...]

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